A. Authentication problems
Cause: your credentials (userid / password) are not accepted.
First off, make sure that the cookies are enabled in your browser
Check that your userid and your password are correct. Retype them both. Ensure that the Caps Lock led on your keyboard is turned off. Your account might be locked after you tried more than 3 times with a wrong password.
Make sure that your account is still valid. Try to open your mail, or just to connect to your account at the university. If this does not work, you have an account issue.
Check that you copied and pasted the COMPLETE URL into the browser. The URL might have been split into more than one line in an email and you clicked on the first line only, so you got this type of error:
B. Authorization problems
Cause: you are not authorized to access the service you requested, either because there is a communication problem between the Home Organization and the Service Provider (see category C), or because your personal information does not match what the Service Provider expects.
If you believe that you have an authorization problem, please contact the Service Provider you tried to access. Contact information (phone number, email address) are generally displayed on the error form.
FATAL: Autosignon Error (email@example.com) Your WebCT ID (firstname.lastname@example.org) is unknown (at login.virtualcampus.ch). Check that your userid and your password are correct. Retype them both. Ensure that the Caps Lock led on your keyboard is turned off.
Session creation failure. Cannot connect to listener process.
The AAI program is not running at the Service Provider.
Invalid assertion consumer service URL
The Shibboleth authentication system experienced a technical failure
Please include the following error message in any email:
Identity Provider Failure at (/shibboleth-idp/SSO)
Org.opensaml.SAMLException: Invalid assertion consumer service URL
This is caused by a configuration problem at the Service Provider.
C. Communication problems
The communication flow between the Home Organization (the University of Fribourg) and the Service Provider may experience difficulties.
If this kind of problem occur, please contact the Home Organization Support (email@example.com). Give as much information as possible, send Print Screens. Write in French, English, German or Italian.
Error 3 or 11 when trying to connect to OLAT
The resource did not get the expected personal information. This is generally caused by an invalid certificate either at the University of Fribourg, or at Switch, or at the Service Provider. There might also be a problem at the Home Organization, where the personal information could not be read in the LDAP directory.
Inter-institutional Access System Failure. The page cannot be displayed (Internet Explorer) or Unable to connect (Firefox)
The Home Organization is down.